I received this email and wanted to share it on the blog. I do hope everyone received their orders! At this time, I no longer can access our storefront and see who ordered. I apologize if you did not get your candy. Please make sure your receive a refund from See's.
Dear See’s Community,
See’s is proud to have a legacy of Quality Without Compromise. In our 99-year history, we have had only one interruption in our ability to share our American-made delicious candy, and that was during WWII due to rationing. Given the current events with COVID-19, and our concern for the health and safety of our employees, we have made the decision to initiate an interruption once again. As of today, March 27, 2020, we have temporarily suspended operations of our Fulfillment, Shipping and Call Center departments.
For customers that currently have an order placed with us through sees.com, our Customer Service Team or a Fundraising Representative, here is some key status information.
1. If you placed an order online using a credit card, we will be issuing a full refund to your original method of payment. You should see that come through within 7-14 business days.
2. If you placed an order using a See’s Gift Card, Check or if it was placed at a shop location, we will be following up directly with more information regarding your refund.
3. If you placed an order online that included Custom Mix, that portion of your order was not fulfilled. You will receive a refund for the Custom Mix request as well as shipping costs back to your original method of payment. You should see that come through within 7-14 business days.
4. For all other inquiries, please email us at SeesCandiesCustomerCare@sees.com.
Please know that we did not make this decision lightly. In addition to making the best candy you can find, we seek to have the best customer service. So, we sincerely appreciate your patience and understanding, as our contact center is temporarily closed. We will work to keep you updated as we develop plans to safely resume operations.
We truly appreciate your patience and understanding.
See’s Customer Service